Shipment, Delivery and Returns

1 Introduction 

Welcome to our Shipping and Delivery Information Page! Here, you'll find everything you need to know about how we get your purchases to you safely and efficiently within the European Economic Area (EEA). From our delivery coverage to packaging details and returns policy, we've got you covered. Explore below for all the essential details.

2 Delivery coverage

We are committed to providing convenient delivery options to our customers across the European Economic Area (EEA).

Our delivery coverage spans all countries within the EEA, ensuring that customers throughout the region can access our products with ease.

To streamline the delivery process, we have categorized countries into different zones:

Zone 1: Austria, Belgium, Germany, Luxembourg and Netherlands (in red)

Zone 2: Czech Republic Denmark, Liechtenstein, France and Monaco (in green)

Zone 3: Hungary, Italy, Ireland, Poland, Slovakia, Slovenia, Spain, Sweden and Portugal (in orange)

Zone 4: Croatia, Estonia, Finland, Lithuania and Latvia (in blue)

Zone 5: Bulgaria, Greece and Romania (in yellow)

Zone UK: United Kingdom

Our delivery map provides a visual representation of these zones, making it easier for you to identify your country and corresponding delivery zone.

If you're located in a country not listed in our delivery zones or if you have any questions about shipping to your specific location, please don't hesitate to contact us. Our dedicated team will be happy to assist you and provide updated shipping costs tailored to your country's requirements.

3 Packaging

At Healing Singing Bowl, we understand the importance of ensuring that your products arrive safely and in pristine condition. That's why we take great care in packaging each item to protect it during transportation.

Our team meticulously wraps each singing bowl with multiple layers of protective padding, including high-quality paper, to safeguard against any potential damage.

Your order is thoughtfully organized into sturdy boxes, with a maximum weight limit of 30kg per box. This not only ensures ease of handling but also helps to prevent overpacking, reducing the risk of damage during transit.

Additionally, we go the extra mile to safeguard your shipment against the elements. Each box is securely sealed and reinforced with an additional layer of protection to guard against rain and water infiltration, providing added peace of mind throughout the delivery process.

4 Home Delivery

We offer convenient home delivery service, bringing your parcel directly to your address within the European Economic Area. This means that once your order reaches its destination within the EU, it is considered "Free On Board (FOB) Origin" and we assume ownership and responsibility for the goods.

Our all-inclusive pricing covers this seamless door-to-door service, providing you with peace of mind throughout the delivery process.

Once your parcel enters the European Economic Area, you'll have the option to track its journey for added convenience and transparency.

If you have specific delivery preferences or require alternative shipping arrangements, please don't hesitate to contact our customer service team. We're here to accommodate your needs and ensure your satisfaction.

5 Price calculation

At Healing Singing Bowls, we believe in fair and transparent pricing for shipping. That's why we offer a degressive shipping cost per kilogram, meaning that the heavier your order, the less you'll pay per kilogram for shipping.

To help you estimate the shipping cost for your order, we've provided a detailed table below. This table outlines the price per kilogram and the total shipping price based on the weight of your order. With this information, you can easily calculate the shipping cost and plan your purchase accordingly.

Please find below the visual representation of the evulution of price per kilograms based on the number of kilograms of your order:

We recommand you to order a minimum of 15 kilograms to benefit of a reasonable price per kg.

Rest assured, our shipping cost structure is designed to offer you the best value for your money while ensuring timely and reliable delivery of your items. If you have any questions about shipping costs or need assistance with your order, please don't hesitate to contact our friendly customer service team. We're here to help!

6 Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns policy.

To initiate a return, please contact our customer service team within 14 days of receiving your order. They will guide you through the returns process and provide you with a return authorization number.

Please ensure that the item is in its original condition, unused, and in its original packaging. We reserve the right to refuse returns that do not meet these criteria.

Once we receive your returned item, our team will inspect it to ensure it meets our return requirements. Upon approval, we will process your refund to the original method of payment.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer service team. We're here to help!

Note: the maps has been generated with www.mapchart.net